Summary
I worked with consultancy, training, research and development of technology solutions for small and medium-sized companies. I already worked as: Systems Coordinator, Internet Infrastructure and Networks; Outsourcing Analyst; Advertising Manager; Account manager; Web Development, Technical Support and Solutions.
I have expertise and knowledge in technology and food business. I was a professional photographer for newspapers and agencies.
Today, I work in Digital Marketing, infoproducts and launch strategies.
I currently work as a Web Developer, Technology Support, Integration, Innovation and Solutions at “V4 Company” for the internal team and clients.
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Work Experience
Technology and Innovation Support
Company: V4 Company [Remote]
2020- now
Responsibilities: Marketing Analyst / Customer Support / Web Development / Systems Integration Analyst / Account
Internal skills: Team leadership. Onboarding of customer tools. Improvement of business processes. Customer satisfaction. Customer service. Team integration activities. Customer relationship management (CRM)0 and Chatbot solutions.
Marketing and Digital Business – Owner
Company: Pixmeyou, Aparecida de Goiânia/GO [Remote]
2019- now
Marketer.
Strategy and co-production for digital product launches. Ads manager (Facebook, Instagram, Google and YouTube). Google SEO Setup. Systems integration analysis and solutions. Video editing.
Wesite development, e-commerce, landing pages and sales pages. Email marketing setup.
Partner, CEO e Developer
Company: Brioche Sucrée, Aparecida de Goiânia/GO
2016- 2019
Administrative, Financial and Investment Management. Development and maintenance of the landing page, website and e-commerce. Chef. Production manager. Sales and customer service.
Production Manager
Company: Boulangerie de France, Goiânia/GO
2014 – 2016
Coordinate production and inventory team. Product analysis and implementation. Creation of Technical Data Sheets for product standardization and cost reduction. Produce bakery items. Customer service.
Network Admin
Company: 3Way Networks, Goiânia/GO
2010 – 2012
Outsourcing analyst. Resource use planning. In-company visits to customers with the Commercial Department. Development of content and activities for distance learning courses.
Implementation, updating and maintenance of servers, infrastructure and network equipment. Implementation of Microsoft Windows Server and Linux solution projects. Network and Internet Service/Server Management, Data Security.
Network Infrastructure and Internet Manager
Company: Universidade Estadual de Goiás, Goiânia/GO
2006 – 2009
Coordinate support team and networks. Plan, develop and organize the use of technological resources and solutions in a public environment institution. User support. Support for system migration at the University. Implementation of rules for security data and firewall system, updating and maintenance of servers, infrastructure and network equipment.
Project development for systems inovations, monitoring and training. Configuration of Linux, Microsoft Windows and Apple Mac OS. Hardware and Software Research.
Last Important Projects
- V4 Company – Development of a web system for CSAT/NPS research with customers via WhatsApp, using WhatsApp Business API + PHP + Pabbly
- V4 Company – Integrations to update CRM data with Slack, Pipefy and Google Sheets via Pipefy’s GraphAPI.
- V4 Company – Intranet environment website for opening support tickets.
- Pixmeyou – Online store development using WordPress + Woocommerce, with a subscription members and integration via Zapier/Pabbly to create a Dashboard in LookerStudio.
Training and Certifications
- Digital Marketing Scientist: Marketing Fundamentals, Tools, Traffic, Business Management, Sales Process and Service.
V4 Company
2020 - Ideation and Design Thinking processes for business development
UEG – Funtec, Inova Centro
2018 - Cuisine and Gastronomy Expert
IGA – Institute of Gastronomy
2009 – 2011 - Graduation: Internet and Network Technology
Salgado de Oliveira University
2003 – 2005
Skills
- Financial and Investment Market: basics
- Infoproduct Launch Strategy: experienced
- Marketing and Digital Business: experienced
- Photography: basics
- Customer service: proficient
- Marketing Analyst: experienced
- Accounting Manager: experienced
- Research, Development and Innovation in Technology: experienced
- Systems Integrations: experienced
Tool Skills
- Microsoft Windows Server: proficient
- Microsoft Office / LibreOffice / Google / Apple : experienced
- (package)
- Linux/Unix: experienced
- WordPress: experienced
- Woocommerce: experienced
- MySQL – Database: proficient
- Figma: proficient
- Visual Studio Code: proficient
- Wondershare Filmora – Video editing: proficient
- Web development: HTML/CSS/Bootstrap/JavaScript: experienced
- Google LookerStudio: proficient.
- Unbounce: experienced
- Zapier/Pabbly/Make: experienced.
- GraphAPI: proficient
- HubSpot CRM (and others): experienced
- WhatsApp Business: experienced
- Pipefy: proficient
- Slack/Discord: proficient
- ClickUp/Trello/Monday: basics
Current location
City: Aparecida de Goiânia / GO – Brazil
Availability
Immediate: Yes
Remote Work: Yes
Languages
Portuguese: Native (mother language)
English: Intermediate
Spanish: Basic
Italian: Basic
Personal Interests
Family
Bodybuilding
Financial Market and Investments
Digital Marketing
Sales and Support
Photography
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